Direct Support Professional

Core Dynamics LLC, an Austin-based technology consulting firm, seeks a Direct Support Professional to deliver day and evening technical support across custom software, integrations, and data-driven applications. You will triage and resolve user issues, monitor systems, and escalate complex incidents to engineering teams. Responsibilities include managing tickets, documenting solutions, supporting deployments, and assisting with user training. You'll collaborate with cross-functional squads, contribute to process improvements, and help ensure stable, secure, and high-performing client environments in a fast-paced, innovation-driven culture.