Start searching
Back to Jobs
Full timeCustomer Service

Customer Support Representative

Astor & SandersLakewood, Colorado🇺🇸United States

Why this role stands out

This role offers a fantastic opportunity to grow your customer service expertise within an award-winning IT solutions provider, with a competitive hourly range of $18-21. You'll thrive here if you have strong communication skills and enjoy assisting customers in an engaging, on-site environment, so don't hesitate to apply!

Quick overview

Salary$18 - $21/hr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationLakewood, Colorado, United States

Job description

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

  • Answer customer product questions, assist with orders, track returns, accept payments for online products
  • Document customer interactions in a tracking system
  • Handle fax, e-mail and phone inquiries
  • Track calls and service requests
  • Escalate problem calls to other service providers
  • Occasional warehouse product management support
  • Perform other tasks as assigned
  • At least 6 months of customer interaction experience
  • Phone sales or support experience is preferred
  • Experience working in an office setting using fax, e-mail and phones preferred
  • Experience providing support to end users on web site navigation ideal
  • Excellent customer service and phone etiquette skills required
  • Excellent communications and interpersonal skills required

The anticipated hourly range for this position is $18-21/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. 

Some of our competitive benefits include

    • Generous Paid Time Off (PTO) and all Federal Holidays off
    • Comprehensive Health and Dental Insurance Coverage
    • Retirement Savings Plan
    • Pre-Tax Benefit Programs
    • Wellness and Work-Life Support
    • Professional Development
    • Performance and Referral Bonuses
    • Life and Disability Insurance

Similar jobs

ApplyOr apply on Astor & Sanders' site