Desktop Support Analyst/2nd Line Support Analyst

Desktop Support Analyst/2nd Line Support Analyst

A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Rochester based client on a permanent basis.

Desktop Support Analyst/2nd Line Support Analyst

Key Responsibilities:

* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement

Desktop Support Analyst/2nd Line Support Analyst

Attributes/Skills:

* Must possess a full drivers license
* Knowledge of Windows 11, Microsoft Office 365, DNS/DHCP and Azure
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software

Desktop Support Analyst/2nd Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business