Content Enablement Specialist

Job#: 3042579

Job Description:

The manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate.

Job Summary

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance

The position requires both technical aptitude (AI + platform workflows) and content judgment.

Essential Functions Shared Services Content Authoring

• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for:
  • Clarity and usability
  • AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.

Enable Line of Business Authoring through Onboarding and Ongoing Support

Support onboarding of new LOBs into KM platform

• Provide guidance on:
  • Authoring standards
  • Templates and structure
  • Best practices for AI-ready content

Facilitate working sessions to help SMEs successfully publish content

GenAI Support & Optimization

• Support and refine AI-enabled capabilities, including:
  • AI-generated draft content
  • Content similarity and consolidation recommendations
  • Staleness detection
  • Smart tagging and metadata generation
  • Content performance insights (engagement, usage trends)
• Assist with:
  • Prompt design and tuning
  • Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements

Testing & System Support

• Execute testing on:
  • Content workflows
  • GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with:
  • GenAI tools or AI-enabled workflows
  • Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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