Cantonese speaking Assistant E-Channel Manager (Banking)

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Ref: 23496

The Skills You'll Need: Fluent Cantonese and English. Working experience in E-channel Operations, Digital Banking, or Card Management

Your New Salary: Up to £50k, depending on experience

Job Status: Permanent, hybrid working with 4 days in the office

Location: Central London

Assistant E-Channel Manager - Summary:

• Support the E-Channel Manager in managing daily operations of online banking and debit card platforms.
• Assist in planning, implementing, and monitoring e-channel projects and initiatives.
• Coordinate with IT and vendors for system maintenance, updates, and issue resolution.
• Monitor system performance and prepare regular operational and performance reports.
• Support process improvement and customer experience enhancement activities.
• Ensure compliance with security and regulatory requirements.
• Provide guidance and support to E-Channel Officers in executing operational tasks.
• Contribute to the development and testing of new features and services.

Assistant E-Channel Manager - What You'll be Doing:

Process

• Support the E-Channel Manager in managing daily operations and system performance for online banking and debit card platforms.
• Assist in planning and executing e-channel projects and system upgrades.
• Monitor key performance indicators and ensure timely resolution of operational issues.
• Coordinate system testing, enhancements, and process documentation.

People

• To ensure good working relationship within the team and other departments in order to enhance work efficiency and avoid misunderstanding.
• To provide feedback to the team regularly to ensure expectation and current performance level are effectively communicated.
• Supervise and guide E-Channel Officers to ensure efficient execution of daily operations.
• Facilitate knowledge sharing and training within the e-channel team.

Customer

• Monitor customer feedback and service requests to improve satisfaction levels.
• Ensure consistent delivery of reliable, secure, and efficient digital services.
• Support initiatives to enhance the user experience and drive digital adoption.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

Assistant E-Channel Manager - The Skills You'll Need to Succeed:

• Fluent in spoken and written Cantonese and English
• Working experience in e-channel operations, digital banking, or card management.
• Experience with digital product management and system support preferred.
• Strong understanding of banking operations, digital platforms, and regulatory requirements.
• Excellent communication and interpersonal skills
• Bachelor’s degree in Information Technology, Computer Science, Banking, or related discipline.
• Mandarin language and knowledge in T24 or Power BI are an advantage, but not essential

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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