IoT Engineer

IoT Engineer

Références : IoT/Eng/4923

Function :

Be one of the point of contact for user's requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM 1 , applications

Determine proper escalation for problems he cannot solve, sets priority

Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners

Ensures documentation is up-to-date

Participates and/or manages technical evolutions and projects

Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions

Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool

Train users

Profile:

IT or Industrial Engineer

Pragmatic, analytical and problem solving skills

A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders

Curious and creative, autonomous and dynamic

Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

Technical skills and first experience in OBC / IoT / M2M considered as an asset

Fluent in English and French (German are a plus)

Technical skills in programming is a real plus (python, javascript, SQL, )

Additional information:

• Start: ASAP
• Contract: Permanent
• Work Place: Rodange, Luxembourg