IT Desktop Support Analyst

Description:
On-site 5 days/week in Boston, MA

Our client, a leading financial services firm in downtown Boston, seeks an experienced IT Desktop Support Analyst to serve as a first level of end-user technology support across multiple global locations, including remote users. The role suits a customer-focused IT professional who operates well in a fast-paced, high-touch corporate environment and supports a diverse user base, including senior executives.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $30.00 to $35.00/hr. w2

JN -96

Responsibilities:

• Serve as an IT support resource for employees across global offices and remote locations.
• Provide Level 1 and Level 2 desktop support for hardware, software, mobile devices, and connectivity issues.
• Troubleshoot and resolve issues related to Windows PCs, Apple devices, Microsoft Office applications, and other enterprise technologies.
• Support executive leadership and C-level stakeholders with professionalism and responsiveness.
• Escalate complex issues when necessary and ensure timely resolution of support requests.
• Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
• Collaborate with global IT teams to provide seamless support across multiple time zones.

Experience Requirements:

• 3-5+ years of hands-on desktop or technical support experience in an enterprise environment.
• Strong experience supporting Windows-based PCs and laptops.
• Experience supporting Apple technologies, including macOS devices and iPhones.
• Proficiency supporting Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Excellent troubleshooting, communication, and customer service skills.
• Experience supporting users at all organizational levels, including executives and senior leadership.
• Preferred: Experience in financial services, asset management, insurance, legal, or similar corporate environments.
• Preferred: Experience supporting global users in a follow-the-sun model and working in a fast-paced, high-touch support environment.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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