ServiceNow Developer (ITOM / ITAM / ITSM)

Job Description: ServiceNow Developer (ITOM / ITAM / ITSM)

Job Title: ServiceNow Developer

Location: Phoenix, Arizona (100% Onsite)

Work Authorization : Contract

Position Overview

We are seeking an experienced ServiceNow Developer to join our team onsite in Phoenix, AZ. In this role, you will be responsible for designing, developing, integrating, and maintaining ServiceNow solutions across ITOM, ITAM, and ITSM modules. You will play a key role in cloud-to-ServiceNow data integrations, Discovery, CMDB health management, and validating infrastructure data to support enterprise IT operations.

Key Responsibilities

ServiceNow Development & Configuration:

Design, configure, and customize ServiceNow core modules with a strong focus on ITOM (Operations Management), ITAM (Asset Management), and ITSM (Incident, Problem, Change, Request).

Build and maintain workflows, Business Rules, Client Scripts, Script Includes, Flow Designer actions, and UI Actions.

Discovery & CMDB Management:

Configure and maintain ServiceNow Discovery & Service Mapping / Visibility across on-premises and multi-cloud environments.

Drive CMDB & Data Quality Management, monitoring CMDB health metrics (Completeness, Correctness, Compliance) and performing server data cleanup.

Validate cloud and infrastructure data across servers, storage, networking, and virtualized resources.

Integrations & Data Management:

Build and support Cloud-to-ServiceNow integrations using REST/SOAP APIs, Integration Hub, and custom ETL pipelines.

Monitor and troubleshoot ETL jobs, data imports, and transform maps to ensure data integrity.

Work with public cloud providers (AWS, Azure, or Google Cloud Platform) to ingest and map infrastructure inventory.

Testing & Implementation Validation:

Lead and support UAT / SIT phases, ensuring functional verification and implementation validation prior to production release.

Handle incident and defect troubleshooting, performing root-cause analysis (RCA) and deploying bug fixes.

Release Management & Collaboration:

Coordinate changes through formal RFC (Request for Change) & Change Management processes, leveraging Jira for agile sprint tracking and issue resolution.

Partner closely with cross-functional teams, cloud architects, infrastructure engineers, and key stakeholders to translate business requirements into technical solutions.

Required Qualifications & Skills

Experience: 4+ years of hands-on technical development experience on the ServiceNow platform.

Core Modules:

Deep technical experience with ITOM (Discovery, Service Mapping, Event Management).

Strong expertise in ITAM (Hardware & Software Asset Management).

Proven implementation experience with ITSM (Incident, Problem, Change, Service Catalog, Request Fulfillment).

Cloud & Integrations:

Experience with at least one major cloud platform (AWS, Microsoft Azure, or Google Cloud Platform).

Demonstrated background in Cloud-to-ServiceNow integration mechanisms.

Strong knowledge of REST/SOAP APIs, MID Servers, Import Sets, and Transform Maps.

CMDB Health:

Hands-on background managing CMDB health dashboards, identification & reconciliation engine (IRE), and infrastructure data remediation.

SDLC & Tools:

Proficiency in Jira, Agile/Scrum methodologies, and formal Change Management (RFC) workflows.

Location: Must be willing and able to work 100% onsite in Phoenix, Arizona.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) – Discovery / ITOM / ITSM / ITAM

Cloud Fundamentals or Associate Certification (AWS / Azure)