Business Activity Owner (BAO) - Center of Excellence - Citi

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Job Overview
Business Activity Owner (BAO) - Center of Excellence
Introduction
We are establishing a new Business Activity Owner (BAO) Center of Excellence (CoE) to standardize and professionalize the management of our third-party relationships. We are seeking a knowledgeable and highly organized individual to join this foundational team. The ideal candidate will thrive on working across multiple projects, enjoy collaborating with global stakeholders, and have a passion for learning and refining processes.
As a BAO, you will play a vital role in our third-party management (TPM) framework. You will be the single point of ownership, responsible and accountable for the end-to-end management of third-party relationships, ensuring that all risks are identified, managed, and monitored in compliance with regulatory and company requirements.
Key Responsibilities
As a Business Activity Owner, you will own all aspects of the third-party relationship. Your duties will span the entire vendor lifecycle:
Onboarding & Due Diligence

• Define Business Needs: Collaborate with internal teams to clearly define the business requirements and success criteria for engaging a third-party.
• Risk Assessment: Initiate and complete the Inherent Risk Questionnaire (IRQ) in the Aravo platform to determine the risk profile of the relationship.
• Engage Sourcing: Partner with the Sourcing team to conduct sourcing events and select the appropriate third-party.
• Coordinate Due Diligence: Manage the due diligence process by coordinating with various control assessment groups (e.g., Information Security, Continuity of Business, Anti-Bribery) to perform and evaluate Preliminary and Further Due Diligence controls.
• Contracting: Oversee the contracting process by securing necessary management approvals, finalizing the contract with Sourcing and Legal, and ensuring payment systems are set up correctly.

Ongoing Monitoring & Management

• Performance Management: Continuously monitor and report on third-party performance against Service Level Agreements (SLAs) and other key metrics.
• Risk & Control Assessments: Perform Ongoing Monitoring (OGM) control assessments, review scorecard results in OneTPM, and address any identified gaps or deficiencies.
• Relationship Management: Act as the primary point of contact for the third-party, facilitate discussions, and manage escalations related to non-performance or contractual issues.
• Process Improvement: Proactively identify trends, drive supplier optimization and efficiencies (e.g., cost reduction, operational improvements), and make recommendations to improve ways of working.
• Compliance: Stay current on industry regulations, laws, and news to ensure the third-party relationship remains compliant. This includes managing contract renewals and amendments, and updating risk assessments for any material changes.

Offboarding

• Termination: Manage the decision and execution of the termination process, including establishing the termination plan and ensuring a smooth execution of the off-boarding process.

Qualifications
Required Qualifications

• Experience: 2+ years of experience in a supplier/third-party management, vendor management, project management, or risk management role.
• 5-8 years of experience in business analysis or systems analysis

Project Management: Excellent project management, planning, and organizational skills with a demonstrated ability to manage and track multiple complex tasks simultaneously.

• Interpersonal Skills: Strong interpersonal, collaboration, influencing, and negotiation skills, with the ability to build robust relationships with a diverse set of stakeholders (including Procurement, Legal, Risk, and Technology).
• Communication: Excellent written and oral communication skills, with the ability to present complex and sensitive issues clearly to management.
• Problem Solving: A proactive and analytical mindset with the ability to handle ad-hoc requests, remediate issues, and drive resolutions.
• Adaptability: A desire to learn, tackle new challenges as they arise, and thrive in an evolving role where every day is different.

Preferred Qualifications

• Tooling: Experience working with Governance, Risk, and Compliance (GRC) platforms such as Aravo and OneTPM.
• Global Experience: Experience working with other countries and business areas in a global organization.
• Language: Multi-lingual (writing/reading/speaking) capabilities.

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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
Full time
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Primary Location:
Jacksonville Florida United States
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Primary Location Full Time Salary Range:
$79,120.00 - $118,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Oct 21, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.