Site Reliability Engineering (SRE)

Role: Forward-Deployed Engineer (FDE)

Location: Irving, TX / Charlotte, NC (100% Onsite)

Experience Level : 10+ years

Skills Required: SRE, Observability, Event Correlation, Alert Noise Reduction, Infrastructure & Application Support, ServiceNow, Confluence, AI/Agentic Engineering, and hands-on experience with Cursor/Devin, coupled with strong solution architecture and stakeholder management capabilities.

Role Overview

We are looking for a senior, hands-on Forward-Deployed Engineer (FDE) to act as a technical leader and trusted advisor, driving observability, SRE, infrastructure, and AI-enabled operational excellence initiatives. The ideal candidate will deliver immediate solutions while defining long-term architecture, best practices, and roadmaps.

Key Responsibilities

• Drive SRE and observability initiatives to improve reliability and operational efficiency.
• Analyze production events, perform root cause analysis, and reduce alert noise through event correlation.
• Partner with infrastructure, application support, and operations teams to enhance service health and resilience.
• Design and implement automation, monitoring, and AI-driven operational solutions.
• Define architecture, standards, and strategic roadmaps for observability and intelligent operations.
• Mentor teams and act as a technical leader across engineering and operations functions.

Required Skills

• Strong experience in Site Reliability Engineering (SRE) and production operations.
• Expertise in observability, monitoring, logging, tracing, and event correlation.
• Deep knowledge of enterprise infrastructure, cloud platforms, and production services.
• Hands-on experience in application support and operational excellence.
• Proficiency with ServiceNow and Confluence.
• Experience with AI-enabled engineering, agentic workflows, and automation.
• Hands-on experience with tools such as Cursor and Devin.
• Ability to balance hands-on execution with strategic architecture and roadmap planning.

Preferred

• Experience with AIOps, DevOps, CI/CD, and infrastructure automation.
• Strong stakeholder management and communication skills.