Portfolio Manager

Job#: 3055025
Job Description:
Title: Sr Business Systems Analyst
Location: Remote
Duration: Contract
Position Summary
The Portfolio Manager will provide delivery leadership and portfolio governance support for the Contact Center Technology organization, partnering directly with team Leadership. This role will coordinate strategic initiatives, executive reporting, capacity planning, financial management, roadmap execution, and governance activities across a diverse portfolio of transformation and production-support programs.
The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability across multiple technology and vendor initiatives.
Primary Responsibilities
Portfolio Governance

• Manage enterprise Contact Center and AI transformation portfolios.
• Maintain integrated roadmaps across strategic initiatives.
• Track portfolio health, milestones, dependencies, risks, and financials.
• Drive portfolio prioritization discussions and investment decisions.
• Facilitate executive governance reviews and steering committee meetings.

Executive Reporting

• Prepare executive-level presentations and status updates.
• Develop quarterly business reviews (QBRs).
• Create leadership dashboards and performance scorecards.
• Deliver concise updates for senior leadership and executive stakeholders.

Strategic Planning

• Coordinate annual planning and funding activities.
• Support business case creation and staffing models.
• Manage capacity planning and resource forecasting.
• Track vendor engagements and delivery commitments.

Program Coordination

• Facilitate cross-functional collaboration between:
  • Product
  • Operations
  • Architecture
  • Development
  • Testing
  • Cybersecurity
  • Vendors

Financial & Resource Management

• Monitor budget performance.
• Track project burn rates and forecasts.
• Support contractor and staffing requests.
• Maintain resource plans for strategic initiatives.

Desired Qualifications

• 7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership.
• Experience managing enterprise technology portfolios.
• Strong executive communication skills.
• Proven experience producing leadership materials and governance reporting.
• Experience with Agile, Waterfall, and hybrid delivery frameworks.
• Familiarity with Contact Center operations and AI initiatives preferred.

Success Measures

• Accurate portfolio reporting.
• Effective risk management and dependency tracking.
• On-time executive deliverables.
• Improved delivery transparency.
• Successful coordination of strategic transformation efforts.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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