Cluster Telecom Service Manager (CTSM)

Location: Los Angeles, CA (Onsite)
Type: Long-Term Contract
We are seeking an experienced telecommunications and infrastructure leader to oversee the planning, deployment, operational readiness, and support of telecommunications services across multiple high-profile locations within a large-scale technology program.
The Cluster Telecom Service Manager (CTSM) will lead cross-functional teams responsible for network deployment, service activation, operational support, testing, and ongoing performance management across multiple sites. This role serves as a key leadership position, ensuring successful delivery of telecommunications services while managing risks, schedules, resources, and stakeholder expectations.

Responsibilities

• Oversee end-to-end delivery of telecommunications services across multiple locations
• Lead site managers, project teams, engineers, and vendor partners to ensure successful implementation and operational readiness
• Coordinate network deployment activities, testing, commissioning, cutovers, and support transitions
• Manage dependencies across multiple workstreams and stakeholder groups
• Monitor program schedules, risks, issues, and mitigation activities
• Ensure services meet established performance targets, operational requirements, and service levels
• Provide executive-level reporting, status updates, and stakeholder communications
• Coordinate resource planning, access requirements, logistics, and operational support activities
• Support incident management, escalation processes, and ongoing service performance

Required Qualifications

• 12+ years of experience in telecommunications, network infrastructure, IT operations, or large-scale technology delivery
• Experience leading complex multi-site deployments or large infrastructure programs
• Experience managing managers, site leads, engineering teams, or vendor organizations
• Strong understanding of:
  • WAN/LAN infrastructure
  • Wi-Fi and wireless networking
  • Telecom services and carrier environments
  • Network operations and service delivery
• Experience with operational readiness, testing, cutovers, and production support
• Strong project/program management experience
• Excellent communication and stakeholder management skills

Preferred Qualifications

• PMP, PRINCE2, MSP, ITIL, or related certifications
• Experience working within telecommunications carriers, systems integrators, or enterprise infrastructure environments
• Experience supporting large campus, healthcare, hospitality, transportation, or other multi-location deployments
• Knowledge of service management and ITIL-based operational practices

Ideal Backgrounds

• Telecommunications Carriers
• Systems Integrators
• Enterprise Network Infrastructure Organizations
• Large Multi-Site Deployment Programs
• Network Transformation Initiatives
• Critical Infrastructure Technology Programs

This opportunity offers the chance to lead a highly visible telecommunications program with significant scale, complexity, and executive exposure.
If you'd be interested in learning more, I'd welcome a conversation.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $70.00 - $80.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.