Operational Analyst with Security Clearance

Position Overview We are seeking a highly motivated Operational Analyst to support a mission-focused government program. This individual will play a key role in analyzing operational performance, developing meaningful reporting solutions, and driving process improvements across a complex enterprise environment. The ideal candidate possesses strong analytical capabilities, a collaborative mindset, and experience leveraging data to support informed decision-making.

Key Responsibilities

• Collaborate with cross-functional stakeholders to develop, refine, and maintain standardized operational processes and technical documentation.
• Collect, consolidate, and analyze operational data from multiple sources to establish performance metrics, benchmarks, and key performance indicators.
• Develop, publish, and maintain operational health and performance reporting dashboards using Power BI.
• Perform detailed analysis of operational workflows, processes, and mission-critical information to identify opportunities for improvement.
• Identify trends, diagnose root causes of operational issues, and provide actionable recommendations to enhance efficiency and effectiveness.
• Facilitate communication and coordination among diverse teams to ensure operational alignment and mission success.
• Support continuous improvement initiatives through data-driven analysis and reporting. Required Qualifications
• Bachelor's degree and/or relevant professional experience.
• Minimum of 4 years of experience in IT operations, business operations, data analysis, or a related field.
• At least 2 years of experience extracting, consolidating, and analyzing operational data from multiple sources.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Experience developing, maintaining, and distributing performance reports and dashboards using Power BI.
• Proficiency in SQL and experience writing queries to extract, filter, and aggregate data from relational databases.
• Experience or willingness to learn dashboard development and visualization platforms.
• Demonstrated ability to identify trends, conduct root-cause analysis, and provide data-driven recommendations.
• General understanding of enterprise IT environments and operations.
• ITIL Foundation or other relevant IT service management certification.
• Experience supporting federal government or Department of Defense programs.