Customer Service Representative

Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Title: Customer Service Representative I

Duration: 6+ Months Contract to hire

Location: Warrendale, PA

Work Schedule:

Available shifts M-F - 9:30-6:00 PM EST; 9:00-5:30 PM

Pay: $13/hr. on W2 all inclusive.

Description:

• Receive and place telephone calls.

• Perform data entry and use software programs.

• Maintain solid customer relationships by
  handling their questions and concerns with speed and professionalism.

• Must document all calls and evaluate each
  account to determine if further research is necessary.

• Responsible for providing world-class service to
  our customers in an accurate, efficient, and professional manner.

• Required to meet productivity standards as set
  forth by the management team; and identify and report trends in call drivers to
  management.

• Requires close attention to accuracy, performs
  independently, subject to practices and procedures.
  

Additional Info:

• These are entry level Front End CSRs

• Candidates are taking calls from patients for Rx
  re-orders, may have to occasionally speak with doctors/nurses, but mainly
  patients

• Will take 50-60 calls a day

• Will look at candidate’s right out of college

• Submit just Computer and Typing test, and Math
  test will be given onsite to stay consistent

• Candidates need to be DEPENDABLE
  

Additional Info:

• There may be a possibility that they will be
  temp to hire. It will depend on performance and business need as the yr.
  progresses

• Must have 2yrs experience and we are open to
  retail customer service experience (call center is a plus); will look at recent
  college graduates; candidates
  also need to have at least 6 months at previous employers (avoid job hoppers)

• I would stick to $13 per hr. If we were to bring them on they would
  then get a bump up to $14.50 if hired on perm

• Initial training is roughly 2 weeks and during this time it would be
  9am – 530pm

Customer Service Representative

To discuss on this opportunity feel free to reach Afaque Ahmed
Call on 732.582.0993 or email your resume to afaquea(at)mindlance.com