Onsite Technical Support

Job Title: Onsite Technical Support
Location: Mount Pleasant PA - 100% Onsite
Duration: 1 Year, with possibility of extension based on performance and business need

Education: Minimum Associate Degree or Technical School + Experience
Experience: 3 4 years of professional IT Support experience
Language: Fluent in English required
Job Summary
Provide in-person Desk Side IT Support to end users, troubleshooting PC hardware/software, LAN, voice networks, mobile devices, printers, phones, and other IT equipment. Diagnose and resolve issues by coordinating with internal IT teams, operations groups, and vendors.

Key Responsibilities

• Provide onsite and remote troubleshooting and incident resolution.
• Support printers, mobile devices, MFA, Wi-Fi, email, Cisco phones, PCs, peripherals, and cabling.
• Deploy and configure factory PCs, hardware, and software.
• Assist with network connections, cabling, and integration of new devices/machines.
• Document issues, solutions, and potential problems.
• Provide user training and guidance on IT self-service tools.
• Manage IT equipment/accessory inventory and maintain CMDB updates.
• Coordinate logistics for shipping and moving IT devices across locations.
• Support meeting rooms and common collaboration areas.
• Host and support third-party technicians.
• Perform regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
• Follow OSS governance, escalation paths, Runbooks, SOPs, and knowledge articles.
• Identify and report risks that may impact OSS service quality.

Qualifications

• Formal qualification or apprenticeship in Information Technology.
• 3 4 years of professional IT Support experience.
• Proactive, solution-oriented mindset with the ability to work independently.
• Strong communication and customer-facing skills.