Senior Application Engineer

6 to 8 years’ technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups). • Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS). • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement. • Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine. • Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. • Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL. • Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment. • Load, manipulation and maintain integration data flow between Service Now and other third-party systems. • ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage. • Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment. • Should be a good team player worked on multiple assignments / threads simultaneously

As a ServiceNow Technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Technical Skills • Must have minimum 6 to 8 years of experience in Service Now & Custom /Scoped application development. • Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery). • Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods. • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. • Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project. Process Specific Skills • Understanding/Delivery Experience in a Business Aligned IT Scenarios • Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc. • Understanding of business processes of HR, Finance, IT would be an added advantage. Soft skills (Desired) • Ability to understand the overall business solution. • Strong written and verbal communications skill. • Strong ability to connect with multiple business processes owners and work with Global teams. • Ability to learn new modules, technology & apps. • Ability to work as an Individual Contributor / Technical Leader.

Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications • ServiceNow certification would be preferred