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Temporary/Casual
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Senior Desktop Support

EsselMenlo Park, California🇺🇸United StatesPosted Nov 16, 2023

Why This Role Stands Out

This on-site Senior Desktop Support role at Essel offers a fantastic opportunity to expand your technical expertise by managing diverse end-user technology projects and contributing to a knowledge base. If you excel at complex troubleshooting, possess strong customer service skills, and are eager to advance your career in a reputable company, you'll thrive here. Apply now to join a dynamic team and make a significant impact!

Quick Overview

Seniority
Mid Senior
Employment type
Temporary/Casual
Work mode
On Site
Location
Menlo Park, California, United States
Posted
2 years ago

Job Description

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

  • Job description:
  • Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
  • Perform remote and on-site troubleshooting through efficient troubleshooting methodology
  • Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
  • Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
  • Interpersonal and customer facing skills
  • Proven experience as a Senior Desktop Support/ IT Technician
  • Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
  • Troubleshooting with all different types issues
  • Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals

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