Haystack
← Back to Jobs
Technology
CA

Desktop Support Specialist

CDW Amplified ServicesArlington Heights, IL🇺🇸United StatesPosted Sep 10, 2026

Why This Role Stands Out

This hybrid role at CDW Amplified Services offers a fantastic opportunity to advance your technical expertise by tackling complex end-user support challenges and expanding your skills in O365, Active Directory, and mobile device management. If you're a seasoned technical support professional with a passion for problem-solving and a desire to grow within a reputable company, you'll thrive here and are encouraged to apply.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Arlington Heights, IL, United States
Posted
3 weeks ago
Active Directory

Job Description

Technical Analyst / Level 2
Full Time (40 hours per week) / CDW W2 Employee / Contract to Hire
CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.
Required expertise includes:
  • 5 years of Technical Support / Help Desk / Desktop Support
  • 2+ years of O365 Support - advanced knowledge, including basic administration experience
  • Active Directory - including complex user set-up experience
  • Experience supporting mobile devices

Desired experience:
  • VPN experience, ideally Palo Alto Global Protect
  • ServiceNow experience for both incidents and requests
  • Intune for EndPoint Management
  • Teams / Zoom collaboration audio / video conferencing support
About the role:
Location: Chicago, IL (Arlington Heights)
Type of opportunity: W2 employment with CDW
Benefits: Complete suite of CDW benefits
Compensation: Flexible based on experience, plus excellent benefits
Send your resume to for a conversation and more information about this engagement.
#dice

Similar jobs

Browse related jobs

Apply now