Desktop Support Specialist

Technical Analyst / Level 2

Full Time (40 hours per week) / CDW W2 Employee / Contract to Hire

CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

• 5 years of Technical Support / Help Desk / Desktop Support
• 2+ years of O365 Support - advanced knowledge, including basic administration experience
• Active Directory - including complex user set-up experience
• Experience supporting mobile devices

Desired experience:

• VPN experience, ideally Palo Alto Global Protect
• ServiceNow experience for both incidents and requests
• Intune for EndPoint Management
• Teams / Zoom collaboration audio / video conferencing support

About the role:
Location: Chicago, IL (Arlington Heights)
Type of opportunity: W2 employment with CDW
Benefits: Complete suite of CDW benefits
Compensation: Flexible based on experience, plus excellent benefits

Send your resume to for a conversation and more information about this engagement.

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