IT - Technical Business Analyst- Intermediate (Collections & Remarketing)

Job#: 3046273

Job Description:

Business Analyst - Collections & Remarketing

4 days onsite




Purpose of the Role

The Business Analyst supports the Collections and Remarketing teams, including:

• Active Collections
• Recovery
• Exceptions
• Strategy
• Soft Collections

This role is responsible for collaborating with business leaders and stakeholders, developing recurring and ad hoc reporting, analyzing business results, identifying trends, performing root cause analysis, validating data, and driving continuous reporting improvements.

Work Requirement: Required to work 4 days per week in the office.
Key Responsibilities
Reporting & Analytics

• Collaborate with leadership, business stakeholders, and data stakeholders.
• Create recurring production reports and ad hoc reports.
• Analyze business results to identify trends and potential correlated issues.
• Perform root cause analysis to identify and eliminate reporting defects.
• Drive continuous improvements in reporting quality and operational efficiency.
• Conduct datamart testing and validation.

Quality Control
1.1 Report Review & Accuracy

• Review internally produced reports for accuracy and resolve issues as needed.

1.2 Report Distribution

• Publish reports to stakeholders according to established SLAs and business requirements.

1.3 Data Integrity

• Identify and troubleshoot issues related to report accuracy and data integrity.

Scope & Requirements Management
2.1 Stakeholder Collaboration

• Collaborate with stakeholders to determine report requirements, including:
  • Purpose
  • Scope
  • Related business details
• Translate business requirements into technical specifications, including:
  • Dimensions/Categories
  • Filters
  • Fields
  • Calculations
  • Metrics
  • Layout
  • Final deliverable format

2.2 Process Maintenance

• Maintain internal processes and key departmental information, including:
  • Department roster history
  • Vendor KPIs
  • Dialer metrics
  • Other critical business reporting data

Customer Support
3.1 Reporting Requests

• Assess customer requests and provide ad hoc reporting support.
• Develop recurring reports in a timely manner.
• Coordinate priorities with stakeholders and the BA Supervisor.

3.2 Project Participation

• Attend project meetings to provide:
  • Analysis
  • Business insights
  • Technical recommendations
  • Other relevant information as required

Business Analysis & Consulting
4.1 Business Partnership

• Act as a consultant to business partners by providing:
  • Trend analysis
  • Exception analysis
  • Identification of potential correlated causes
  • Recommended solutions

4.2 Process Improvement

• Identify opportunities through:
  • Process mapping
  • Data analysis
• Reduce or eliminate redundant reporting processes and products.

4.3 Reporting Automation

• Reduce manually generated reports through automation using corporate tools such as:
  • SAS
  • Cognos
  • Power BI
  • Tableau

4.4 Continuous Improvement

• Increase efficiency (run time) of standard reports.
• Enhance reporting visualizations where appropriate.
• Recreate reports in more suitable reporting tools.
• Regularly review reports for:
  • Usage
  • Format
  • Accuracy
  • Applicability

5.1 Business Consulting

• Act as a consultant to business partners by providing trend and exception analysis and identifying possible correlated causes and solutions.

5.2 Opportunity Identification

• Identify key areas of opportunity through process mapping or data analysis to reduce or eliminate redundant reporting processes/products.

5.3 Automation Initiatives

• Reduce manually generated reports through automation using:
  • SAS
  • Cognos
  • Power BI
  • Tableau

5.4 Efficiency Improvements

• Seek continuous improvement by increasing efficiency (run time) of standard reports.
• Improve visualizations where appropriate.
• Recreate reports in more appropriate tools.
• Regularly review reporting outputs for:
  • Usefulness
  • Format
  • Accuracy
  • Applicability

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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