Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Continuous Improvement
Job Description
Qantas Airways in Sydney, NSW, seeks an AI-Driven Quality & Improvement Manager for Contact Centres based at Mascot Head Office. You will lead the CC&R quality assurance program, using data and AI to identify risks, trends and opportunities across multi-channel customer interactions.
The role drives continuous improvement, partners with operational leaders to deliver customer-focused outcomes, and influences decisions to enhance quality and performance.
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