Digital UAT, Menu & Pricing Coordinator

• Assist the QA/UAT Lead, with QA and UAT activities for digital menu, pricing, promotional, and ordering changes across KFC.ca, mobile experiences, POS integrations, and third-party aggregator platforms.

• Help translate business requirements into test scenarios, scripts, acceptance criteria, and traceability documentation for positive, negative, regression, and end-to-end testing.

• Prepare UAT test data and environments, coordinate tester access and readiness, execute assigned test scripts, and collect supporting evidence.

• Validate menu hierarchy, item availability, dayparts, modifiers, upsell paths, exclusions, taxes, fees, discounts, bundles, and promotional logic across customer and restaurant touchpoints.

• Verify national, regional, restaurant-level, and aggregator pricing against approved source files, including price overrides, channel differentials, effective dates, and promotional pricing.

• Execute cross-platform and end-to-end tests from menu configuration and POS injection through cart, checkout, order routing, receipt, and reporting outputs.

• Document defects clearly, assign appropriate severity based on established guidelines, support defect triage, monitor status, and retest fixes through closure.

• Complete regression testing for platform releases, menu changes, pricing updates, and seasonal or cultural campaigns under the direction of the UAT Lead.

• Summarize test results, risks, and open issues for the UAT Lead and support launch-day validation and post-release monitoring.

• Assist with Menu Change Requests and POS submissions by confirming requirements, approvals, test coverage, dependencies, and implementation timelines.

• Maintain test cases, QA checklists, defect logs, evidence repositories, release-readiness trackers, and standard operating procedures.

• Support franchisees and Level 2 support teams by reproducing menu, pricing, and ordering issues, gathering details, and escalating findings to the UAT Lead or appropriate technical team.

Working Relationships:

Education/Certifications

• Required: Post-secondary education in business, technology, quality assurance, hospitality, or a related field, or equivalent practical experience.

Experience

• This role must have…

• Up to 2 years of experience in quality assurance, user acceptance testing, digital operations, menu programming, pricing, or a related role; relevant internship, co-op, or project experience is welcome.

• Familiarity with test cases, acceptance criteria, regression testing, defect reporting, and test evidence.

• Basic understanding of UAT practices and the defect lifecycle, with an interest in developing end-to-end testing and root-cause analysis skills.

• Working knowledge of digital menu structures, modifiers, promotions, taxes, fees, effective dates, and channel-specific pricing is an asset.

• Flexible to support occasional evenings, weekends, or holidays during critical UAT, promotional, and production launch windows.

• We’d prefer this role to have…

• Exposure to POS systems, digital ordering platforms, content management systems, or aggregator platforms is an asset; familiarity with NCR Aloha or Oracle MICROS Simphony is beneficial.

• Strong attention to detail, organization, analytical thinking, and the ability to identify and document discrepancies accurately.

• Ability to manage assigned tasks across multiple test cycles, meet deadlines, follow established processes, and communicate progress or risks clearly.

• Comfort using ticketing, test management, spreadsheet, and collaboration tools and maintaining organized test evidence.

Working Conditions:

General work conditions