Senior Microsoft Dynamics 365

Job Title: Senior Microsoft Dynamics 365 Supply Chain & Manufacturing Consultant

Location: San Diego, CA- Hybrid 
Duration: Long Term

Job Description:
Overview

• We are seeking a Senior Microsoft Dynamics 365 Supply Chain Management and Manufacturing Consultant to join our Application Managed Services (AMS) team in the U.S. This role is ideal for a seasoned functional consultant with strong solution architecture capabilities who thrives in post-implementation environments, ensuring system stability, continuous improvement, and business value realization.
• The consultant will play a key role in supporting, optimizing, and enhancing Microsoft Dynamics 365 SCM/MFG solutions for enterprise clients. Experience in the life sciences and diagnostics industry is a strong asset, enabling effective alignment of Dynamics 365 capabilities with industry-specific operational needs.

Role Expectations

• As a Senior Dynamics 365 Consultant in an AMS role, you will be expected to:
• Provide functional leadership and subject matter expertise across Dynamics 365 SCM modules in a managed services environment
• Act as a trusted advisor to business stakeholders, translating operational requirements into scalable and supportable solutions
• Lead solution design and architecture decisions for enhancements, integrations, and optimizations
• Deliver L2/L3/L4 application support, including issue analysis, root cause identification, and long-term remediation
• Drive continuous improvement initiatives, system performance optimization, and adoption of Dynamics 365 best practices
• Support change management, regression testing, and release management activities for minor enhancements
• Collaborate with technical teams, vendors, and offshore/onshore AMS resources
• Ensure solutions align with Microsoft standards, security, and compliance requirements
• Document functional designs, solution architecture, and operational procedures
• Mentor junior consultants and contribute to AMS process maturity

Qualifications
Required

• Bachelor's degree
• 5+ years of experience with Microsoft Dynamics 365 Supply Chain Management and Manufacturing
• Proven experience in an Application Managed Services (AMS) or post-go-live support model - 5+ years’ experience
• Strong functional expertise (5+ years’ experience) in the D365 SCM/MFG modules
• Hands-on experience in solution architecture and functional design - 5+ years’ experience
• Experience supporting integrations with third-party systems (e.g., TMS, WMS, EDI, financial systems) - 5+years’ experience
• Strong understanding of supply chain and production business processes and end-to-end flows - 5 + years’ experience
• Excellent communication and stakeholder management skills
• Authorized to work in U.S.

Nice to Have

• Experience in the life sciences and diagnostics industry
• Exposure to multi-legal entity, multi-country implementations
• Microsoft Dynamics 365 certifications (e.g., MB-330, MB-700)
• Experience with Power Platform, Azure integrations, or LCS

Core Competencies

• Functional & Solution Architecture
• End-to-end solution design aligned with business and operational requirements
• Ability to balance customization vs. standard functionality
• Strong understanding of scalability, performance, and supportability in an AMS context

Application Managed Services Expertise

• Incident, problem, and change management
• Root cause analysis and long-term corrective actions
• SLA-driven delivery and service excellence mindset

Industry & Domain Knowledge

• Deep understanding of supply chain operations
• Familiarity with transportation, fleet operations, routing, and logistics workflows is a plus

Collaboration & Leadership

• Strong cross-functional collaboration with business, technical, and support teams
• Ability to mentor junior consultants and contribute to knowledge sharing
• Proactive, self-driven, and results-oriented

Communication & Documentation

• Clear and concise functional documentation and solution artifacts
• Ability to communicate complex concepts to both technical and non-technical audiences