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Dynamics 365 & Intelligent Automation Manager

Fairway Family Office AGZürich, Zürich🇨🇭SwitzerlandPosted 21 Oct 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Zürich, Zürich, Switzerland
Machine LearningPower BIProject ManagementData Analysis

Job Description

Dynamics 365 & Intelligent Automation Manager Dynamics 365 & Intelligent Automation Manager Responsibilities MS Dynamics (Finance & HR) - Administration & Development:
  • Administer, configure, and customize the Finance and HR modules within Dynamics 365
  • Gather business process requirements from internal stakeholders; produce functional and technical concepts
  • Continuously optimize existing solutions in collaboration with business units and external providers
  • Own integrations with adjacent systems
AI / Automation & Process Improvement:
  • Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting
  • Develop AI-driven solutions: design and implement AI-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting
  • Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules-both internal and vendor-supplied-to unlock data insights and streamline processes
  • Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations
Power BI Reporting & Data Analysis (Transition Tool):
  • Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI-driven reporting infrastructure
  • Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term
  • Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI-based solutions
Project Management & External Vendor Coordination:
  • Setup and own end-to-end AI-driven reporting projects planning, requirements management, execution, quality assurance
  • Manage and coordinate external implementation partners
  • Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance
  • Accountable for on-time delivery, budget tracking, and stakeholder communication
  • Drive change and risk management across active projects
Advisory, Stakeholder Support & 2nd/3rd-Level Support:
  • Advise and support internal stakeholders on Dynamics and Power BI questions
  • Run internal training sessions for power users and end users
  • Diagnose and resolve complex technical and functional issues in Finance/HR contexts
  • Document incidents and drive continuous improvement of support processes
  • Maintain ongoing documentation of project progress and outcomes
Cloud Backup Support:
  • Support the Cloud team with general cloud-related administration, configuration, and operational tasks
  • Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end-user issues
  • Support the continuous improvement, reliability, and security of cloud and local IT services
Requirements
  • 3-5 years of hands-on experience with MS Dynamics 365 Finance & HR and Power BI, including demonstrated project leadership (planning, requirements management, change control, risk assessment, schedule and budget ownership)
  • Solid expertise in configuration, customization, and integration of Dynamics 365
  • Practical experience identifying and implementing opportunities for AI/ML, intelligent automation, and process improvement
  • Understanding of AI/ML concepts and their practical application to business processes, reporting, analytics, and automation
  • Experience developing, integrating, or implementing AI-driven solutions, automation tools, or data-driven workflows
  • Ability to assess and leverage both internally developed and vendor-provided AI and automation solutions
  • Proven Power BI skills: report development, data modelling, DAX, performance optimization
  • Experience independently handling 2nd/3rd-level support and complex troubleshooting
  • Experience with cloud technologies and general IT operations
  • Bachelor's degree or higher in Information Systems, Computer Science, Business Administration (IT focus), or equivalent qualification
  • Excellent written and spoken ; fluent English
Personal profile
  • Highly structured, analytical, and solution-oriented mindset
  • Strong communication skills, both with internal stakeholders and external service providers
  • Independent, quality-conscious, and service-oriented way of working
  • Team player with initiative and accountability
  • Open, personable presence with genuine enjoyment of working across diverse stakeholders
  • Flexibility and curiosity to get up to speed on new technical topics
  • Strong interest in emerging technologies, AI, automation, and continuous process improvement
  • Fairway Family Office AG
    Giesshübelstrasse 40
    8045 Zürich
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