Inside Sales Rep

Job Description
Job Description
Inside Sales Representative
Location: Elgin, IL
Hours: 7:30 AM – 4:30 PM
Compensation: $55,000 – $65,000 + monthly bonus potential
Overview
Our client, a leading metals processor and distributor, is seeking an Inside Sales Representative to support customer accounts, quotations, order processing, and sales activities. This role works closely with customers, sales leadership, operations, and quality teams to ensure accurate quoting, timely order entry, and excellent customer service.

Responsibilities
Respond to customer inquiries and RFQs
Prepare and process quotations based on customer requirements
Communicate with customers to clarify specifications, pricing, and delivery requirements
Review purchase orders and resolve discrepancies
Enter and acknowledge customer orders in the ERP system
Support customers using procurement and ordering portals
Coordinate with Sales, Operations, and Quality teams to meet customer expectations
Investigate and resolve billing issues and customer claims
Assist with non-conforming product issues and customer concerns
Maintain accurate customer and order records
Support continuous improvement initiatives and process enhancements
Qualifications
High school diploma required; college coursework or degree preferred
Previous inside sales, customer service, account management, or sales support experience
Experience in metals, manufacturing, industrial distribution, or related industries preferred
Strong communication, organization, and problem-solving skills
Proficiency with Microsoft Office
Experience working with ERP systems preferred
Lean manufacturing knowledge is a plus
Ability to manage multiple priorities in a fast-paced environment
Compensation & Schedule
$55,000 – $65,000 base salary
Monthly bonus opportunity
Monday – Friday, 7:30 AM – 4:30 PM
This is an excellent opportunity for someone with industrial or manufacturing sales support experience who enjoys working directly with customers and managing the full quote-to-order process.