IT Support Officer - L2

Level 2 IT Support Technician (8-Week Contract) Immediate Start

About the OpportunityHays Technology is partnering with a well-established organisation based in Malaga to recruit an experienced Level 2 IT Support Technician for an initial 8-week contract to provide leave coverage.This is a hands-on support role suited to someone who enjoys working directly with users, resolving technical issues, and delivering excellent customer service in a fast-paced environment. You'll be supporting a diverse user base across a broad range of technologies and systems.
Key Responsibilities

• Provide Level 2 desktop and end-user support both on-site and remotely
• Troubleshoot and resolve hardware, software, and connectivity issues
• Manage incidents, service requests, and escalations through the IT service management process
• Perform user administration, asset management, and software deployment
• Configure and support laptops, desktops, mobile devices, and peripherals
• Collaborate with internal support teams, vendors, and stakeholders across multiple regions
• Assist with project initiatives and technology rollouts
• Support disaster recovery activities when required

What you'll need to succeed

• Previous experience in a Level 2 IT Support or Desktop Support role
• Strong knowledge of Microsoft 365, Active Directory, and Windows environments
• Experience with Intune, endpoint management, and device administration
• Excellent troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Should be available to start within a week's time.

What you'll get in return
Immediate start available8-week contract providing leave coverage
Convenient Malaga location
Opportunity to join a supportive and collaborative IT team
Exposure to enterprise technologies and environments
Competitive hourly rates
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.