AV Operations Support Technician

Job Title: AV Operations Support Technician

Location: Richmond, VA

Duration: 9 Months + Possibility to Convert to FTE

Job/Role Description:

• This role supports the operation, maintenance, and performance of workplace audio/visual (AV) infrastructure and conference room technologies.
• Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix support, troubleshooting, and preventative maintenance.
• Serve as a subject matter expert for the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
• Troubleshoot AV hardware, conferencing systems, controllers, audio processing equipment, and related infrastructure.
• Support video conferencing and Zoom meetings to provide a reliable and seamless user experience.
• Manage ITIL-based incident workflows, including documenting, tracking, escalating, and resolving technical issues.
• Perform User Acceptance Testing (UAT) for AV systems, devices, and related technology.
• Maintain accurate AV hardware and asset inventory records.
• Diagnose issues involving conference room equipment, networking, desktop platforms, operating systems, and supporting infrastructure.
• Collaborate with technical teams and end users to identify and resolve AV-related problems.
• This is a full-time, onsite position Monday through Friday.
• Participate in occasional on-call assignments, including after-hours and weekend support as needed.
• Must be able to work onsite in the West Creek area of Richmond and travel to other nearby Richmond locations as needed.

Required Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of technical support or IT operations experience
• At least 1 year of experience supporting IT systems, networking, and infrastructure
• At least 1 year of experience working with desktop platforms and operating systems
• At least 1 year of experience with incident management and reporting tools
• Foundational understanding of networking concepts and infrastructure
• Experience troubleshooting technical hardware and related systems
• Strong problem-solving and troubleshooting skills
• Ability to provide onsite technical support in a fast-paced business environment
• Strong communication and customer service skills
• Ability to participate in occasional after-hours and weekend support

Preferred Qualifications

• Experience supporting enterprise audio/visual or conference room environments
• Experience with Poly conference room equipment
• Experience with Biamp audio systems
• Experience with Crestron AV systems and controllers
• Experience with Audio DSPs and audio signal processing
• Experience with Zoom and Zoom Rooms
• Experience with Zoom Device Management
• Experience with Zoom Digital Signage
• Experience with ITIL incident management processes
• Experience performing User Acceptance Testing (UAT)
• Experience maintaining technical hardware or asset inventory systems