Product and Test Support Technician

Product and Test Support Technician Newport, Wales Full Time £45,000-£55,000 per annum

Mobiltex is an IIoT and software company delivering remote monitoring and software solutions that help maintain pipeline health for industries delivering critical services. Their solutions target real-time corrosion prevention, gas pressure management and water network optimisation, primarily serving midstream and downstream energy operators and water utilities.

Mobiltex is a high-growth company in an active phase of product and organisational scaling, with potential for Mergers and Acquisitions, as well as a growing international footprint. This is an environment that rewards people who can build structure where it doesn t yet exist and drive commercial output as the organisation scales.

The Role

Mobiltex is looking for a Product and Test Support Technician to create, maintain and control the documentation that supports the manufacturing of its hardware products, while providing hands-on support to hardware, firmware and mechanical engineers during testing, validation and prototype bring-up.

Working closely with engineering, manufacturing and quality teams, you will translate engineering designs into clear, production-ready instructions, execute test and validation activities under engineering direction, and keep documentation current as products move from New Product Introduction (NPI) through to sustaining production.

Key Responsibilities

• Support engineers in executing test plans, validation and prototype bring-up activities
• Support testing, debugging and troubleshooting of hardware and firmware issues alongside engineers during development
• Support investigations into Customer Reported Bugs (CRBs) and Corrective Action Requests (CARs)
• Execute validation, functional, environmental and reliability tests under engineering direction and flag anomalies for engineering review
• Record, organise and report test data and results in a clear, traceable format
• Support the timely delivery of projects in alignment with agreed engineering plans and priorities
• Contribute to team effectiveness, knowledge sharing and continuous improvement efforts
• Support delivery of engineering and product development objectives aligned with Mobiltex strategic priorities
• Work with manufacturing, quality and engineering teams to validate documentation accuracy on the production floor
• Create and maintain production work instructions, Bills of Materials (BOMs), assembly procedures and test/inspection procedures
• Maintain document version control and revision history in line with company procedures
• Prepare and process documentation for Engineering Change Orders (ECs) and NPI product releases
• Assist with training production staff on new or revised procedures
• Maintain production test fixtures and processes
• Support troubleshooting and resolve manufacturing issues

Requirements

Essential

• Strong technical writing and documentation skills
• Comfortable using basic lab/test equipment, including multimeters, oscilloscopes and bench power supplies
• Proficiency with Microsoft Office and Confluence for documentation
• Ability to read schematics, PCB layouts and mechanical drawings
• Familiarity with electronics assembly and PCB assembly (PCBA) processes
• Experience with document control systems
• Basic understanding of manufacturing quality processes
• Ability to follow test plans and validation procedures written by engineering and accurately record results
• Attention to detail and accuracy
• Clear written and verbal communication skills
• Good organisational and time management skills
• Ability to work cross-functionally with engineering, manufacturing and quality teams
• Self-motivated with the ability to work independently

Desirable

• Familiarity with Altium
• Basic understanding of embedded C/C++ systems and firmware concepts
• Understanding of IPC standards and ISO 9001

What s In It For You

• Private medical care after probation
• Enhanced company sick pay
• Flexible annual leave, including the option to carry forward up to 5 days
• Up to 5 additional personal leave days after probation
• Eye test and glasses contribution
• Annual wellness allowance after probation
• Company pension scheme, including enhanced contributions

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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