IT Help Desk Support Technician (Level 1)

Supporting a Large Public Safety Organization in the Phoenix Area

Location: Phoenix, AZ (100% Onsite)
Schedule Options:

• Second Shift: 2:00 PM - 12:00 AM
• Third Shift: 9:00 PM - 7:00 AM
• Initial training will be conducted on first shift for approximately 6-8 weeks
• Weekend coverage required (rotating schedule)
  Duration: 12-Month Contract
  Start Date: Pending Background Clearance & Client Approval

About the Opportunity

The Intersect Group is seeking multiple Level 1 IT Help Desk Support Technicians to support a large public-sector public safety organization serving thousands of end users and devices across the Phoenix area.

This is an excellent opportunity for candidates looking to launch or grow their IT career in a fast-paced environment supporting mission-critical operations. Whether you have prior help desk experience or strong technical aptitude and customer service skills, we are interested in speaking with you.

What You'll Do

• Provide first-level technical support via phone and ticketing systems
• Troubleshoot password resets, account access issues, and Microsoft Office applications
• Support Outlook, Excel, Adobe Acrobat, printers, and basic hardware peripherals
• Assist users with iPhone/iOS troubleshooting and mobile device setup
• Document and manage incidents through ticketing systems
• Escalate critical system outages and major incidents to on-call support teams
• Deliver professional customer service to end users in high-pressure situations
• Follow established processes and procedures while maintaining accurate documentation

Required Qualifications

• Strong customer service and communication skills
• Basic technical troubleshooting experience
• Familiarity with one or more of the following:
  • Microsoft Outlook
  • Microsoft Office Suite
  • Adobe Acrobat
  • Printers and peripherals
  • Mobile devices (iPhone/iOS)
  • Password resets and account support
• Ability to remain calm and professional when supporting frustrated users
• Ability to work onsite and support non-traditional shift schedules

Preferred Qualifications

• Help desk, service desk, call center, or desktop support experience
• Experience working with ticketing systems
• CompTIA A+ Certification or equivalent technical training
• Experience supporting mobile devices in a corporate environment

Why This Opportunity?

• Join a team supporting critical public safety operations
• Gain experience in a large enterprise IT environment
• Exposure to mobile device management, incident response, and end-user support
• Opportunity to build foundational IT experience with a highly respected public-sector organization
• Stable 12-month contract with a collaborative support team

Important Note

Candidates must be able to successfully complete a comprehensive background investigation as a condition of employment.

Interested? Apply today to learn more about this unique opportunity supporting technology operations that help keep our community running safely and effectively.