Technical Support Representative (TSR)

Role: Technical Support Representative (TSR) (5 Months Contract)

Experience: 0 to 1 Years

Work Model: 100% Remote (Work from Home).

Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop

Interview Steps- Assessment test , 1 interview

Job Description:

1. The Technical Support Representative (TSR) delivers multi-channel customer

2. service and technical troubleshooting from a remote workspace. 

3. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Key Responsibilities

1. Multi-Channel Support: Handle incoming calls, chats, and web tickets

efficiently from home.

2. Technical Troubleshooting: Solve network connectivity, software

downloads, and installation issues.

3. Account Maintenance: Assist users with login problems and password

resets.

4. Product Guidance: Provide clear instructions on basic product navigation

and features.

5. Ticket Logging: Document detailed logs for every interaction to track query

trends.

Required Qualifications

1. Experience: 0-1 year in technical support, help desk, or customer service.

2. OS Knowledge: Proficiency in Windows Operating Systems and basic

networking principles.

3. Software Skills: Experience with database navigation and Microsoft Office

Applications.

4. Communication: Strong verbal and written English communication skills.

5. Soft Skills: Solid interpersonal skills, customer orientation, and strong self-

discipline for remote work.

Next Steps & Details Needed:

       If this role aligns with your career goals, please reply to this email with your updated resume and the quick details below:

Full Name:

Work Authorization:

Validity of Visa (if any expiry): 

Current Location:

Email ID :

Phone Number:

Total Years of Experience:

Education - Associate Degree:

How soon can you start: