About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

Responsibilities

Standing out in a noisy market (feasibility with AI tools - M)

• Bring a point of view on how a B2B brand stands out when every competitor says "AI."

• Pitch formats we have not tried and test them.

• Use performance data (views, watch time, click-through, pipeline influence) to decide what to make next.

AI-first production (feasibility with AI tools - H)

• Use AI design and video tools to move faster: generate, direct, edit, and judge the output.

• Build prompts, templates, and workflows that let a small team produce at volume.

• Know where AI is good enough to ship and where human craft still wins.

Video creative direction (feasibility with AI tools - M)

• Turn a rough idea into a concept, script, storyboard, and finished video.

• Art direct shoots: mood boards, shot lists, set, and edit supervision.

• Direct our own people on camera, at the office and on customer sites.

• Produce customer story videos, product demos and explainers, short social cuts, and user-generated content (UGC) style clips.

• Run a repeatable video process so volume rises without quality dropping.

Marketing design (feasibility with AI tools - H)

• Design the assets marketing and the field run on: tradeshow banners and booth graphics, decks and keynote slides, one-pagers, landing page and website visuals, paid ad creative, and blog and social graphics.

• Brief and manage freelancers, production partners, and agencies to the same quality bar.

• Protect the brand by redirecting off-brand requests to a better answer.

Brand system (feasibility with AI tools - M)

• Own the Harmony visual identity: typography, color, illustration, layout, and motion rules.

• Keep it consistent across web, decks, events, ads, and video, and evolve it as the company grows.

• Build templates and components so the marketing team can ship on-brand without waiting for design.

• Partner with the in-house company designer so product design and marketing design feel like one company.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.