SALES AGENT ONLINE RETAIL

A recognized industry leader trusted by the United States government for over 75 years. With an impeccable reputation and dedication to delivering quality, WTC is a single integrated solutions provider, bringing equipment, parts, and service together to provide comprehensive solutions to all industries and government institutions and service trades. The Inside Sales Representative for MRO will be responsible for managing customer accounts, generating sales leads, and providing excellent customer service.

This role involves understanding customer needs, recommending suitable products, and ensuring customer satisfaction to drive sales growth. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions. Customer Account Management
· Build and maintain strong relationships with customers.
· Understand customer requirements and recommend appropriate products and services to meet their requirements.
· Manage customer accounts and ensure timely follow-up.

Sales Generation
· Identify and pursue new sales opportunities.
· Develop and implement sales strategies to achieve targets.
· Conduct product demonstrations and presentations to potential customers.
· Conduct cold calls and search online bid board systems. Customer Service
· Provide prompt and accurate information to customers regarding products, pricing, and availability.
· Address and resolve customer inquiries and complaints.
· Ensure high levels of customer satisfaction through excellent sales service.

Work closely with the marketing team to align sales strategies.
· Market Analysis
· Provide feedback to the management team on market conditions and customer preferences.
· Recommend product improvements and new product introductions based on customer feedback.

Strong sales and negotiation skills
· Excellent communication and customer service skills
Bachelor’s degree in related field preferred
· Proven experience in Inside Sales, preferably in the hand and power tools industry
· Knowledge of market trends and customer needs in the tool sector
· Federal government or Department of Defense experience recommended but not required
COMPUTER SKILLS
· Proficiency in Microsoft Office Suite (especially Excel)
· Experience with CRM system (e.g.

SalesForce)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment. Wright Tool Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.