ACCOUNT SUPERVISOR

WHO WE ARE

Grey Health is the culmination of the rich legacies of two powerhouse brands —Grey and TANK. With borderless employees spread across 20 studios in 18 countries, we all work collaboratively with one mission in mind: to deliver famously effective ideas that drive business results for top tier clients in the health and wellness market. In 2023, Grey was named a Top 100 Most Loved Workplace and our agency network and The Grey Group, ranked in the top ten award winners at the Cannes Lions International Festival of Creativity.

While TANK and Grey maintain their unique identities and market presence, they now benefit from shared resources and strategic direction that help us unlock new opportunities across the globe.

POSITION OVERVIEW 

As an Account Supervisor, you will cultivate strong client partnerships, leading the execution of comprehensive marketing and communication plans. This role involves taking charge of project initiation, budget management, and timeline adherence, while proactively identifying and resolving issues. You will collaborate closely with internal and external teams, ensuring seamless project delivery and contributing to an agency culture of operational excellence and client service.

KEY RESPONSIBILITIES 

• Build strong relationships with the clients and support strategic/tactical planning and execution
• Understand brand strategy and ensure all projects are aligned
• Understand both agency and client process and can effectively negotiate timing and manage client expectations through project progression
• Communicate with clients on a daily basis, clearly, succinctly and in a timely manner
• Continually evaluate client business activity for financial monitoring and budget compliance and providing solutions with support of Project Managers
• Proactively assess assigned accounts in order to identify opportunities for business growth
• Seek out new opportunities to enhance current client relationships and create added value
• Manage status of projects, keeping account director well informed of any potential concerns impacting client relationships
• Provide leadership by training and coaching on a day-to-day basis the account managers and project managers
• Help facilitate a strong and cohesive team that is focused on priorities, and knowledgeable about clients’ products and services
• Work with integrity on all projects and being accountable for delivering on expectations
• Assist in creating and building an agency culture that reinforces high levels of client service, operational excellence, commitment and team spirit, all while managing teams virtually and in different time zones
  

WHAT YOU WILL NEED

• Bachelor degree in a relevant discipline
• At least 5 years of experience in a healthcare agency.
• Working knowledge of PAAB
• Proven project management skills
• Great attention to detail and accuracy
• Demonstrated problem solving ability and financial acumen
• Multitasking competence, priority setting ability and capacity to work under pressure in a fast-paced evolving and growing internal/external environments
• Desire to learn a deeper level of the business
• Self-motivated and positive attitude
• Proficient of MS Office suite

WHAT WE HAVE TO OFFER: 

Challenging Work - As leaders in the health advertising industry, we thrive on solving complex problems and innovation. Each employee is encouraged to bring their best ideas forward to solve problems.

Dedicated Team - It’s in our DNA to work hard and play hard: celebrate our wins, laugh and have fun. We are stronger, together, when we are open and real. At Tank WW, everyone is valued and plays an important role in our shared success. We care for our people and our clients.

Global Community - Support from the WPP People community and bring your contribution to a greater good while collaborating on WPP strategic projects or initiatives.

Perks and Benefits -The wellness of our employees is at the core of our business, therefore we offer competitive benefits:

• Competitive compensation package
• Extensive Group Insurance Program on Day 1
• Vacation according to experience
• Paid Christmas shutdown
• Extended long weekends on statutory holidays (extra days off annually)
• Work-life balance measures