Enterprise Service Desk Specialist with Security Clearance

Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets
• Correlate events and incidents for management of Information Technology (IT) Services Basic Qualifications
• High school Diploma or General Equivalency Diploma (GED) and 1 year of relevant experience
• U.S. Citizen with an active DOD Secret security clearance • Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends Pay Range
$25.00+
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.