Customer Account Manager, Strategic Accounts

What you'll do:

• Own and grow a portfolio of existing customers, including complex multi-entity accounts, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.
• Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
• Engage finance, accounting, and IT executives, along with the stakeholders around them in PE-backed and holding-company accounts such as operating partners, managing directors, portfolio operations leaders, and shared services leaders, to understand their priorities, challenges, and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
  • Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation, selling top-down at the finance leadership level and, where relevant, at the sponsor or holding-company level.
  • Serve as the primary point of contact for all sales-related activities, ensuring customers have a seamless experience throughout the expansion cycle.
  • Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders.
  • Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity.
  • Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments.

What you'll bring to the team:

• 7+ years of B2B SaaS sales experience, including ownership of complex, multi-entity or PE-backed accounts and comfort navigating stakeholders beyond finance, such as operating partners, managing directors, and portfolio operations leaders.
• Experience managing and growing existing accounts, with a strong focus on relationship building and client retention.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively.
• Able to close complex, mid-market deals without executive sponsorship.
• A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale.
• Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+.
• Great energy that people gravitate toward and the ability to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for clients’ end-customers.
• A Challenger: able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process.
• A natural learner: curious, confident, and enthusiastic. You love to ask questions and deeply understand your customer’s problems.
• Well organized and able to handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients.
• Process-oriented and an expert at maintaining excellent pipeline hygiene and accurate forecasting.
• A bias toward action, love to dive in and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise.
• Proficiency in CRM software (e.g., Salesforce) and the Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).