IT Support Technician

IT Support Technician - Cambridge - £35K - Office Based

I am looking for an experienced IT Support Technician based in Cambridge who is a great all-rounder. The IT Support Technician will have extensive experience with Microsoft/Office 365, networking and IT Security/cloud technologies to deliver day-to-day IT support to employees across both office-based and remote environments. The role is office-based.

The client is offering a great opportunity to not only work with the latest technologies and to enhance your technical skills but to be a part of the rewarding nature of the day-to-day operations.

Key Skills:

• At least 2 years experience in an IT Support position.
• Excellent Windows Server (2016 upwards), Office 365, Microsoft Exchange, Group Policy, SharePoint and Active Directory experience
• Good experience with cloud technologies (AWS/Azure/GCP)
• Proficient Networking experience (Routers, Switches and Firewalls) - Desirably with Palo Alto or Cisco
• Backup Software experience - Veeam
• Good understanding of Veeam Backup Software, IT security frameworks (Cyber Essentials and ISO27001) and GDPR/Information Security.

Roles and responsibilities:

• Deliver day-to-day IT support to employees across both office-based and remote environments.
• Administer and maintain Microsoft technologies including Active Directory, Azure AD, Microsoft 365, SharePoint Online, and Exchange Online.
• Diagnose and resolve technical issues, perform system backups, and support disaster recovery processes.
• Configure, deploy, and maintain hardware devices and virtual desktop environments.
• Work closely with third-party vendors and service providers to resolve issues and manage services.
• Monitor network performance, proactively identifying and addressing hardware or connectivity issues.
• Create, update, and maintain accurate IT documentation, procedures, and asset records.
• Recommend and implement technology improvements to enhance productivity, efficiency, and the overall user experience.

Company benefits:

• 25 days holiday (3 including Christmas shutdown period) + public bank holiday's
• Working hours of 8AM-3:30PM / 8:30AM-4PM
• Development and progression opportunities
• Competitive pension scheme (5% EE, 3% ER)
• Private healthcare plan
• Free parking
• Cycle to work scheme

If you're passionate about technology and enjoy helping people get the most from their IT systems, we'd love to hear from you. Please click 'Apply' to find out more about this opportunity.

Commutable from Cambridge, Huntingdon, Peterborough, Saffron Walden, Newmarket, Bishops Stortford, Bedford and Hitchin,

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