Principal Application Solution Developer

Key Responsibilities

Product Implementation and Management – Software Development and Configuration:

-       Designs, develops, and tests complex software solutions.

-       Writes code and scripts and advises junior colleagues on coding problems/challenges.

-       Debugs and troubleshoots highly complex software issues.

-       Drives collaborations with cross-functional teams on software projects.

Product Implementation and Management – Technical Troubleshooting and Problem Solving:

-       Identifies and resolves complex technical issues.

-       Analyzes system logs and error messages.

-       Investigates and diagnoses complex and/or challenging software problems.

-       Designs and implements solutions to prevent further issues.

Product Implementation and Management – Technical Support and Maintenance:

-       Provides advanced technical assistance to users or customers.

-       Performs system maintenance and updates.

-       Monitors and optimizes system performance.

-       Responds to support tickets and resolves complex issues.

Product Implementation and Management – Implementation and Configuration:

-       Configures standard software systems (e.g., turns on features of an application).

-       Customizes software settings to meet specific requirements.

Project Management – Project Planning and Execution:

-       Creates project plans and defines scope for medium or mid-term projects.

-       Allocates resources and manages project timelines.

-       Tracks project progress and reports on milestones.

-       Conducts risk assessments and manages project risks.

Project Management – Change Management:

-       Assesses the impact of proposed system changes.

-       Drives the planning and execution of change management strategies.

-       Communicates changes to stakeholders and users.

-       Ensures smooth transitions and proactively minimizes disruptions.

Project Management – Documentation and Reporting:

-       Documents software implementation requirements and specifications.

-       Reviews reports on system performance and usage.

-       Maintains and helps manage version control.

Project Management – Continuous Improvement and Process Optimization:

-       Leads process improvement for their team's application area.

-       Drives implementation of process changes to increase efficiency.

-       Collects and analyzes feedback from users and stakeholders.

-       Drives continuous improvement initiatives.

Collaboration – Collaboration and Communication:

-       Leads partnerships with cross-functional teams on projects.

-       Helps lead meetings and discussions.

-       Provides updates and status reports to stakeholders.

-       Communicates technical information to non-technical stakeholders.

Core Responsibilities

Planning & Execution:

-       Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.

-       Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-       Collaborates across the organization to align on expectations and achieve shared objectives.

-       Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.

-       Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

-       Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.

-       Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.

-       Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

-       Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.

-       Proactively seeks and leverages ongoing feedback and training to improve skills.

-       Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

-       Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.

-       Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

-       Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.