Business Operations Co-ordinator

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies.

We are now hiring a Business Operations Co-ordinator to join our Business Operations team and support the delivery of operational excellence across the organisation.

This role will work closely with the Business Operations Manager to drive continuous improvement initiatives, enhance operational processes and support the successful delivery of business change. You'll play a key role in helping Phoenix improve efficiency, consistency and effectiveness by identifying opportunities for improvement and supporting the implementation of new ways of working.

What will you be doing?

• Support the delivery of business excellence and continuous improvement initiatives across the organisation.
• Proactively identify opportunities to improve operational efficiency, systems, processes and ways of working.
• Work closely with the Business Operations Manager to translate business objectives into operational requirements and improvement activities.
• Coordinate and support cross-functional projects, including planning, implementation, documentation and progress tracking.
• Support the effective adoption and utilisation of internal systems and applications across the business.
• Build strong relationships with teams across Phoenix to understand challenges, requirements and improvement opportunities.
• Monitor the effectiveness of implemented improvements and ensure intended benefits are realised.
• Promote governance, consistency and best practice across business operations.
• Support the delivery of operational projects and organisational change initiatives.
• Contribute to the ongoing development of efficient and scalable business processes.

What are we looking for?

• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong attention to detail and commitment to quality.
• Analytical and problem-solving mindset.
• Ability to work collaboratively with teams across the business.
• Proactive and enthusiastic approach to continuous improvement.
• Confidence supporting business change and process improvement initiatives.
• Strong administrative and coordination skills.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Experience & Qualifications

• Experience supporting operational, project or business improvement activities desirable.
• Experience working across multiple teams and departments beneficial.
• Exposure to process improvement, governance or business operations activities advantageous.
• Relevant business, project or operational qualifications beneficial but not essential.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42).

What about hybrid/remote working?
Hybrid working is supported, with a minimum expectation aligned to team requirements.

How many interviews?
Following a screen with the Recruitment Team, you can expect a two-stage interview process — one online and one in-person.

Important BPSS Check

As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion.

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger, and the stronger our team, the more successful we will be.