Senior Salesforce Production Support Engineer

Job Title: Senior Salesforce Production Support Engineer

Job Location: Toronto, ON

Job Type: Contract

Pay Range: $55.00hr - $60.00hr

Job Overview:

Provide production support for a portfolio of technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities:

• Provide L2/L3 production support for front-office users across global platforms.
• Manage incident, problem, and change (ITIL) processes.
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors.
• Improve system reliability through monitoring and automation (DevOps/CI-CD).
• Perform capacity planning and disaster recovery coordination.
• Maintain documentation, runbooks, and knowledge sharing.
• Partner with business, technology, and compliance teams.
• Participate in on-call / weekend release rotation.

Experience Required:

• 7 to 12 years of experience in Application/Production Support.
• Prior experience in Capital Markets / Investment Banking platforms strongly preferred.

Primary Skills:

• Production Support (L2/L3) in enterprise applications.
• Scripting / Automation: Python (or similar).
• Systems & Databases: Linux/Windows and SQL.
• ITIL Processes: Incident, Problem, Change Management.
• Monitoring & Stability mindset (proactive support, root cause analysis).

Secondary Skills:

• Monitoring Tools: Geneos, AppDynamics, Dynatrace.
• Scheduling Tools: Control-M / Autosys.
• DevOps / CI-CD: Jenkins, GitHub, Ansible.
• Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes.
• Knowledge of Salesforce / Capital Markets platforms.

Candidate Profile:

• Strong analytical, communication, and stakeholder management skills.
• Ability to operate in a fast-paced, high-pressure trading environment.
• Proactive, detail-oriented, and automation-focused mindset.

Education:

• Bachelor s degree in Computer Science or equivalent.

== ==

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities