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Senior Incident Manager - 24/7 NOC Leader

Ericsson GmbHSydney, New South Wales🇦🇺AustraliaPosted 18 Aug 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to lead critical incident management for a global leader, honing your problem-solving and leadership skills in a dynamic 24/7 environment. You'll thrive here if you excel at decisive action and collaborative communication, making a significant impact on customer network stability while enjoying valuable flexibility. Apply now to join a respected team and advance your career in telecommunications!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, New South Wales, Australia
Swift

Job Description

Ericsson GmbH in Sydney, Australia, seeks an experienced Incident Manager to join our Service Line Operations team. This role manages high-severity incidents across customer networks, driving swift recovery while maintaining customer focus.

You will lead emergency management activities, coordinate bridges, engage support teams and own end-to-end incident planning and reporting in a 24x7 shift environment. Strong communication, calm decision-making and structured planning are essential, with

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