Hourly Pooled - Visitor Services Associate, University Art Museum

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JOB TITLE: 

Visitor Services Associate

JOB PURPOSE:  

Visitor Services Associates provide coverage for the UW Art Museum's Visitor Services desk and galleries, serving as the first point of contact for guests and visitors entering the Centennial Complex. Associates introduce visitors to the museum, answer general inquiries, direct calls, and serve as cashier for the Museum Store. Associates also welcome visitors into the museum's galleries and ensure that artwork is not touched or damaged by enforcing gallery rules.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Visitor Services Associates serve as the primary person to greet and assist museum visitors. This includes welcoming visitors as they arrive, providing parking information, answering questions, summarizing gallery rules and museum policies, and generally promoting the UW Art Museum's exhibitions, public programming, and educational classes. Associates are expected to answer and direct incoming phone calls and emails, taking messages as necessary. Associates are also responsible for tracking and recording museum attendance as well as facilitating museum store sales, cash handling, inventory, and daily cash sheets. Associates are also responsible for the overall cleanliness and appearance of the Visitor Services desk. Associates also ensure the safety of the artwork by observing visitors in the galleries. This includes welcoming visitors into the galleries, restating and enforcing gallery rules, and walking around the galleries when visitors are present. Associates are expected to have basic knowledge of the museum's current exhibitions and answer questions from visitors as needed. Other duties as assigned.

COMPETENCIES:

Comfortable working with the public

Strong written and verbal communication skills

Great organizational skills and attention to detail

Excellent phone etiquette

MINIMUM QUALIFICATIONS:

High School Graduate or GED

DESIRED QUALIFICATIONS:  

Previous customer service or front-line office experience preferred

Previous cash handling experience preferred

Familiarity with Microsoft Office products (Outlook, Word, Excel)

Data entry experience

Enthusiasm for customer service

Interest in the visual arts

REQUIRED APPLICATION MATERIALS: 

Complete the online application.  The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level.

HIRING STATEMENT/EEO:  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu. 

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/