Customer Service/ Call Center Representatives

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Kelly Services is currently seeking several Customer Service/ Call Center Representatives for our client's Indianapolis, IN location.
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Pay $13.00 per hour
Schedule: Availability: 8 am - 8 pm - Monday-Friday, Sat OT
Training: 8 am - 4:40pm (3 wks)
OJT: 9 am - 5:30pm (2wks);
Duration: TBD
Anticipated start date: 1/23/2017
SUMMARY
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Receive and place telephone calls.
Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Must document all calls and evaluate each account to determine if further research is necessary.
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
Requires close attention to accuracy, performs independently, subject to practices and procedures.
EDUCATION/EXPERIENCE
Requires High school diploma;
1 year of customer service or call-center experience;
Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
Medical terminology training and experience in medical or insurance field preferred.
Willingness to work a flexible schedule for peak call times
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!