Customer Service Representative (Hybrid → Remote After Training)

We are seeking a Customer Service Representative to join a high-volume Contact Center supporting inbound calls and emails from members and local chapters. This role requires excellent communication, strong problem-solving skills, and the ability to research and resolve customer inquiries in a fast-paced environment.

Responsibilities:

• Handle 20–50 inbound calls per day and email inquiries.
• Assist members with questions related to training, dues, membership, and leadership changes.
• Research customer inquiries using internal systems and provide accurate resolutions.
• Document interactions and route requests to appropriate departments when needed.
• Maintain excellent customer service while meeting call center metrics and schedule adherence.