IT Service Manager - Hybrid ITIL Leader (Perth)

Infosys Limited in Perth, Australia seeks an experienced IT Service Manager to oversee, mature, and uplift the ITSM ecosystem for a major client. You will lead end-to-end ITSM across Incident, Problem, Change, Request Fulfilment, CMDB, SAM/HAM, and Service Performance governance, ensuring stability, reliability, and strong stakeholder engagement across business and technical teams.

The role requires senior ITIL capability, hands-on ServiceNow expertise, and ability to navigate multi-vendor