Help Desk - L1

Job#: 3051046

Job Description:
Help Desk Technician (Retail Support)

We are seeking a customer-focused Help Desk Technician to provide technical support for retail store operations. This individual will serve as the primary point of contact for end users, assisting with troubleshooting and resolving issues related to point-of-sale (POS) systems, printers, mobile devices, and other in-store technology. The ideal candidate has strong customer service skills, enjoys working directly with users, and can effectively diagnose and resolve technical issues in a fast-paced retail environment.
Key Responsibilities

• Provide first-level technical support for retail store personnel via phone, email, and remote support tools.
• Troubleshoot and resolve issues involving POS systems, receipt printers, label printers, scanners, and related peripherals.
• Support and manage mobile devices, including smartphones, tablets, and handheld inventory devices.
• Document incidents, service requests, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist with device setup, configuration, software installations, and equipment replacements.
• Deliver excellent customer service while communicating technical information in an easy-to-understand manner.
• Monitor support queues and ensure timely resolution of issues to minimize store downtime.

Required Qualifications

• Previous experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
• Strong troubleshooting skills across hardware, software, and mobile devices.
• Experience supporting POS systems, printers, or retail technology is preferred.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools.

Preferred Qualifications

• Experience supporting retail store environments.
• Knowledge of mobile device management (MDM) solutions.
• Understanding of Windows operating systems and basic networking concepts.
• Associate degree or relevant technical certifications are a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.