BM Caterers - Front of House Supervisor

Front of House Supervisor – BM Caterers

Location: M&S Distribution Centre    Salary: £13.26 per hour   Contract: Full time

Shift pattern: 4 days on, 4 days off.       7am-7pm (12 hour shift).

Lead service with energy and confidence

We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day.

At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career.

What you’ll be doing

• Supervising front of house service and daily standards
• Leading customer interaction with confidence and warmth
• Supporting, motivating and developing the team
• Helping deliver excellent client and customer satisfaction
• Ensuring procedures and standards are followed consistently
• Creating a positive and collaborative team culture
• Supporting day-to-day organisation and service flow

What you’ll be doing

• Delivering food and drink service to a high standard
• Ensuring service areas remain clean, organised and presentation-ready
• Responding to customer requests with professionalism and care
• Working closely with colleagues to keep service smooth and efficient
• Following company procedures and service standards at all times

What we’re looking for

• Previous experience in a supervisory role
• A confident and supportive leadership style
• Strong communication and people skills
• A passion for customer service
• A positive, solutions-focused mindset
• High standards and strong attention to detail

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

Ready to join us?

Join us and find your happy career in a happy place.

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.