Forward Deployed Engineer

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics

• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams

• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably

• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed

• Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing

• Document repeatable processes, technical guides, implementation templates, and internal runbooks

• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams

• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services

Skills & Experience:

• 8+ years in a Post-Sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)

• Experience building and/or deploying AI Systems/Applications

• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)

• Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)

• Experience working with enterprise customers in regulated industries (huge bonus: AI/ML or cybersecurity products)

• Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned

• Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive.

• Red Hat Certified Specialist in OpenShift Administration - nice to have

Regards

Ravi sharma