Field Support Engineer

Must Have Technical/Functional Skills

• Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.

Roles & Responsibilities -

• • Must be able to reliably travel to required work sites as needed.
  • Travel to Various sites on demand basis would be required.
  • Ability to set up, configure and add all hardware.
  • Assist client internal IS technicians with large IMAC’s.
  • Break-fix & IMAC support, periodic maintenance.
  • Provide technical support to end-users via telephone and in person.
  • Assist coworkers in the resolution of end-user’s technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
  • Following proper manufactures procedures for ordering parts and returning defective parts.
  • Manage (Service Now) ticket queue constantly throughout the day.
  • Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
  • Diagnose and resolve technical hardware and software issues.
  • Gather information to determine the issue by evaluating and analyzing the symptoms.
  • Partners with other departments to provide technical assistance.
  • Knowledge in handling Wi-Fi and LAN access issues.
  • VPN setup and troubleshooting.
  • Network authentication issues.
  • Identify priorities and redirect problems to appropriate resources.
  • Organize ideas and communicate appropriate messages.
  • Stay current with system information, changes, and updates.
  • Handling all designated workstation installations and updates.