HelpDesk Infrastructure Engineer

Helpdesk Infrastructure Engineer Northampton (Need to be a car driver) £35,000 - £40,000 (depending on experience) Full time: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week) ASAP Start About Us We are a friendly and growing team, offering a great opportunity for an IT professional to develop their career while working with a wide range of customers and technologies. The Role We are seeking a Helpdesk Infrastructure Engineer to join a supportive and forward-thinking IT team. This is an excellent opportunity for an IT professional to expand their technical knowledge while working with a diverse range of systems, customers, and technologies. The successful candidate will provide day-to-day technical support, helping customers resolve issues and ensuring their IT environments continue to operate effectively. The role will cover a variety of technologies, including Microsoft 365, Azure, Windows Server, networking, and cloud-based solutions. The position will involve delivering support remotely, with occasional travel to customer locations to assist with on-site technical requirements. Key Responsibilities Provide IT support by phone, email, and remote access.<br />Troubleshoot and resolve technical issues.<br />Support customer computers, servers, networks, and cloud systems.<br />Install and configure hardware and software.<br />Maintain accurate records of work completed.<br />Create and update technical documentation.<br />Carry out occasional on-site customer support.

About You:

We are looking for an experienced IT support professional with: 3+ years’ experience in an IT support or infrastructure role.<br />Strong troubleshooting, problem-solving, and communication skills.<br />A customer-focused approach with the ability to work independently and as part of a team.<br />A full UK driving licence and access to a vehicle.Experience with the following technologies is required: Windows Server, Active Directory, Group Policy, DNS, DHCP, Networking, and VPNs.<br />Remote Desktop Services, Microsoft 365, Azure, Intune, and Defender.Experience with firewalls, switches, servers, storage, virtualisation, and Microsoft certifications (AZ-900/AZ-104) would be advantageous. Knowledge of mobile devices and Mac, iOS, Android, or Linux environments would also be beneficial. Benefits include: Competitive salary based on experience.<br />25 days holiday plus bank holidays.<br />Extra holiday day after 3 years’ service.<br />Pension scheme.<br />Free parking.<br />Office snacks and drinks.After successful completion of probation: Hybrid working available (up to 2 days per week).<br />Private medical cover.<br />Healthcare cash plan.<br />Performance bonus scheme.<br />Opportunity to join weekend support