Product Manager, AI

Job Title: Product Manager, AI

Location: Santa Clara, CA (onsite)

Qualifications

Basic qualifications

• 9+ years of product management experience, including experience with platform, portal, marketplace, workflow, or self-service products
• Demonstrated experience delivering AI-enabled or intelligent product experiences in production, such as automation, recommendations, workflow optimization, conversational interfaces, or decision-support capabilities
• Experience with channel, partner, or indirect selling processes is an advantage
• Strong technical fluency, with the ability to evaluate AI and automation approaches, understand API-based architectures, and partner with engineering on feasibility, trade-offs, and scalable implementation options
• Track record of defining product vision for ambiguous or greenfield initiatives and translating that vision into clear priorities, phased roadmaps, and measurable outcomes
• Excellent stakeholder management and communication skills across engineering, design, partner operations, go-to-market teams, and business leadership

Preferred qualifications

• Experience with ServiceNow platform capabilities, enterprise AI assistants, workflow automation platforms, or equivalent AI-enabled enterprise solutions at scale
• Background in partner-facing or channel products partner portals, PRM, deal registration, or partner self-service
• Familiarity with RBAC, multi-tenant data isolation, and content governance in enterprise platforms
• Experience with intelligent UX patterns, such as proactive recommendations, contextual assistance, guided workflows, conversational experiences, or workflow automation
• Understanding of partner ecosystems and how different partner types (resellers, ISVs, system integrators, managed service providers) work
• Bachelor s degree in computer science, a related technical field, or equivalent practical experience