Manhattan Associates

About Us:

CodeForce 360 is a trusted global IT talent partner helping Fortune 500 companies, system integrators, and enterprise organizations build high-performing technology teams. With over 16 years of industry expertise, we combine speed, precision, and market intelligence to deliver exceptional talent across today's most in-demand technologies.

 

About the Job- We are looking for an experienced Manhattan Associates to join one of our enterprise client engagements. The ideal candidate should have strong expertise in MAWM, Manhattan, Warehouse operations along with experience working in fast-paced enterprise environments.

 

Job Description:

The primary responsibilities of this role will be to:

• Resolve software issues working with the software vendor (Manhattan Associates)
• Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors .
• Work on system enhancements which result in adding new features and functionality to the software application.
• Provide guidance and training to users to ensure smooth software application utilization.

 

Specifically, the person is expected to:

• Be proactive and highly responsive to customers via teams and email communications.
• The SLA on responsiveness from the support team is driven by the criticality of the issue.
• Exhibit a sense of urgency in handling customer inquiries.
• Gain expertise in documenting warehouse business and system processes and working through support tickets.
• Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues.
• Deep understanding of software application and the underlying business processes
• Collaborate with other cross functional teams to resolve complex issues impacting
• warehouse operations (e.g. inability to close shipments, dock door not available, not able to complete pick transactions, inaccurate shipping documentation generated etc.)

 

How To Apply

Job ID: JPC – 230003

 

Contact:

Name: Sreekar Konapuram

Email: sreekark@codeforce.com

Phone: (470) 256-4167

  

CodeForce 360 proudly provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.